Instant Housecall _________________________________________________________ FAQs - Frequently Asked Questions   Is Instant Housecall secure? Yes.  Access is by invitation only, so nobody can access your computer without your permission.  Once a session is finished, all connections are closed.   New invitations need to be issued for all future sessions.   How much does Instant Housecall cost? The software is free.  All you pay for is the service provided by your Specialist.   What if my Specialist is not available? Instant Housecall can help, even when your Specialist is away. -         Leave a message.  Send a note to your Specialist and ask to be called back -         Ask to be referred to a delegate.  Most Specialists have teams set up on the Instant Housecall network.  These are people who your Specialist trusts.  Remember that rates and costs may differ, so you should ask delegates for their rates when you connect -         Automatically connect to your Specialist once they sign in.  Instant Housecall will wait up to 12 hours, and automatically connect to your Specialist once they sign in.  Be sure to type a detailed request in case you're away from your computer when your Specialist becomes available.  Does Instant Housecall use encryption? Yes.  Instant Housecall uses SSLv3, the same encryption used for online banking.  Your personal information is always kept safe. How do I view my session history? On the main page, click the History tab, then View History.  You can view all of your requests from previous sessions and your Specialist's notes. How do I change Specialists? On the main page, click the Options tab.  Type the e-mail address of the Specialist you want to contact, then click Change. I'm behind a firewall.  Can I use Instant Housecall? Yes.  Instant Housecall is firewall friendly, so it works even when you're behind a corporate or personal firewall.  Some software-based firewalls may ask for permission before a session starts. How is my personal information used? Instant Housecall does not sell or rent your personal information to mailing lists.  Our software does not contain any adware or spyware.  Your contact information is shared with your Specialists so they can provide the best possible service, but it isn't made publicly available.  Read our Privacy Policy for details. _________________________________________________________