Home
Remote Support
Remote Options
Business Services
Get Free Advice
Links & Resources
Help Centre
Link with us
Happy Customers
e-mail me

 
                                               How does it work?
_______________________________________________________________________________
Connection Instructions                                                             
                        Download Instructions 
    actual screenshots                                                                                     
printable adobe pdf format
                                                                                                                          free Adobe Reader here
                                                                 Get Remote Support                        
_______________________________________________________________________________

Some find it unbelievable.  Others are frightened by it.  Why?  Because it's very clever and challenges
traditional
ways that people think about fixing PC problems.  Many people use the Internet for shopping,
banking, meeting friends, booking holidays, etc.  So why not use it to fix your PC when it goes wrong?
Why go to all the hassle and expense of unplugging the cables, carting the PC off in the car, queuing  in
traffic & queuing again at the PC store.  Just to be spoken to like you're are an idiot by a spotty faced
geek (and then quite likely ripped off because you don't know any better)?  Then of course you have to
collect the PC when it's "repaired" and cart it off home again.  Finally you have to plug it in again & hope
you can remember where all those cables went. With our Remote Support Service we can connect to
your PC remotely.  We can fix it without you or your PC leaving the room!  As if that's not enough -
we fix it all more thoroughly & more cheaply than anyone else.  Yes we do!  We also guarantee our
work so you'll get a full refund if we can't do the job.
All it takes is a little courage, faith & a few mouse
clicks (6 to be precise).  During this process, a small software program is downloaded & installed to your
PC. This program is called Instant Housecall.  Instant Housecall, based in Toronto Canada, is a global
leader in on-demand remote support solutions. Instant Housecall is recognised as a key innovator &
prides itself on the quality of its software and customer support.  The company has a proven track-record
working with enterprise-scale businesses, value-added resellers, corporations, & independent businesses.




Instant Housecall Links
             Website                   F.A.Q.                  Terms & Conditions                  Privacy Policy
_______________________________________________________________________________







Your final click is an INVITE button.  You invite a PC Specialist to access your PC, to take control of
the screen, mouse and keyboard.  They see everything on your screen - on their screen.  It usually only
takes a few seconds for a Specialist to respond & take control.  Watch the screen & chat in text with the
Specialist.
We carry out a 5-10 minute check & then agree with you on how to proceed.
What do I do while the specialist is working?
For a typical 3 hour session, the Specialist will usually only need your assistance for less than one hour in
total. So you can make lunch or read a book.  Check the screen now and then.  The Specialist will leave
messages on screen to inform you of progress.  They need your agreement before removing certain things
& may need help to restart the PC.
How do I end the connection?
You can disconnect us with ease - you'll see instructions on screen to use the F12 function key to
disconnect. We are unable to access your PC again unless you invite us to as before.
How do I pay?
The Specialist will ask for payment in advance of work.  Payment is made securely online with credit
card, debit card or PayPal.
What happens next?
When finished the Specialist will disconnect.  The Instant Housecall software remains installed on your
PC in case you need our help again.  Next time you need Remote Support all you have to do is
doubleclick the Instant Housecall icon.  This is normally found on your Desktop but can be elsewhere on
some PC's.  Having difficulty? Please ask for
help

_______________________________________________________________________________

Connection Instructions                                                             
                        Download Instructions 
    actual screenshots                                                                                      
printable adobe pdf format
                                                                                                                          free Adobe Reader here
                                                                    Get Remote Support                        
_______________________________________________________________________________




 
 

|Home| |Remote Support| |Remote Options| |Business Services| |Get Free Advice| |Links & Resources| |Help Centre| |Link with us| |Happy Customers|