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How does Remote Support
work?
Get Remote
Support now
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Why is Remote Support such a great
idea?
Because it's very clever and challenges
traditional ways that people think about fixing
PC
problems. Many people use the
Internet for shopping, banking, meeting friends,
booking
holidays, etc. So why not use
it to fix your PC when it goes wrong? Why
go to all the
hassle and expense of
unplugging the cables, carting the PC off in the
car, queuing in traffic
& queuing again
at the PC store. Just to be spoken to like
you're are an idiot (and then
quite likely
ripped off because you don't know any
better). Then you must collect the
PC
when it's "repaired" and cart it off home
again. Finally you have to plug it in
again & hope
you can remember where all
those cables went. With our Remote Support
Service we can
connect to your PC
remotely. We can fix it without you or
your PC leaving the room!
As if that's not
enough - we fix it all more thoroughly &
more cheaply than anyone else.
We also
guarantee our work so you'll get a full refund
if we can't do the job. All it
takes
from you is a little courage, faith
& a few mouse clicks. During this
process, a small
software program is
downloaded & installed to your PC.
This
program is called Instant
Housecall.
Instant Housecall, based
in Toronto Canada, is a global leader in
on-demand remote
support solutions.
Instant Housecall is recognised as a key
innovator & prides itself on
software
quality and customer support. The company
has a proven track-record working
with
enterprise-scale businesses, value-added
resellers, corporations, &
independent
businesses.
Instant
Housecall Links
Website
F.A.Q.
Terms &
Conditions
Privacy
Policy
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What do I do while the specialist is
working?
For a typical 3 hour session, the
Specialist will usually only need your assistance for less
than
one hour in total. So you can make lunch or read a book. Check
the screen now and then.
The Specialist will leave messages onscreen to inform you of
progress. They need your
agreement before removing certain things & may need help to
restart the PC and reconnect.
How much you need to be involved depends on how badly broken or
infected your
computer is. This also depends on the speed and stability of your
Internet connection.
Invite us to connect to your
computer
Your final click is an INVITE button. You invite a PC Specialist
to access your PC, to take
control of the screen, mouse and keyboard. They see everything on
your screen - on their
screen. It usually only takes a few seconds for a
Specialist to respond & take control.
Watch the screen & chat in text with theSpecialist. We carry
out a 5-10 minute check &
then agree with you on how to proceed.
How do I end the connection?
You can disconnect us with ease - you'll see instructions on
screen to use the F12 function
key to disconnect. We are not able to access your PC
again unless you invite us to.
How do I pay?
The Specialist will ask for payment in advance of work.
Payment is made securely online
with credit card, debit card or PayPal.
What happens next?
When finished,
the Specialist will disconnect. The Instant Housecall
software remains
installed on your PC in case you need our help again. Next
time you need Remote Support
all you have to do is doubleclick the Instant Housecall
icon. This is normally found on your
Desktop.
Still have questions or doubts?
Please ask
for HELP_______________________________________________________________________________
Get Remote Support
now
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